During times of funding and programming uncertainty, client care may need to shift and adjust to prepare for unexpected and unanticipated interruptions. The impact of a sudden change in care can create anxiety for both clients and staff, especially those with a history of loss, such as individuals and families who have been forcibly displaced.
It is important for direct service teams to adopt trauma-informed approaches when managing service disruption in their caseloads to facilitate a supportive transition. The guidance document linked below provides guidance for managing service disruption, either through transferring cases to staff internally or referring clients to external support services.
